Contact  Us
Shipping and Delivery
Security and Shopping
Payment
Returns, Refunds and Cancellations

Loyalty Reward Points
About Obscuria

Shipping and Delivery

              
Delivery Time: Our items are shipped US Priority Mail with Delivery Confirmation, FedEx, or UPS usually within 1-2 business days of your payment being received & cleared   Many of our items are handmade, imported or custom-made items and many are purchased directly from the artisan or subject to inspection by customs.. For these items, additional delivery time may apply and will be noted in the item description.  Tracking numbers and other information will be sent to you by email as soon as your order ships.  For faster shipping, your items may be sent in separate shipments, depending on the item.  For inquiries on your order status you may track your order anytime using our online system found Track My Order , or contact us here with respect to our delivery times shown above.

APO/FPO: Yes, we will ship to military addresses.

OBSCURIA LLC IS NOT RESPONSIBLE FOR MISDIRECTED PARCELS DUE TO CUSTOMER ADDRESS ERROR. PLEASE DOUBLE CHECK YOUR INFO WHEN ORDERING.

Security and Shopping

Obscuria uses a secure shopping cart for your protection and ease of shopping. We are currently secured by Geotrust, with our own Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For your security and protection please do not email credit card or other personal information! Use our shopping cart only or feel free to call us by phone to order at 1-877-OBSKURE(6275873).

Receipts: Obscuria's shopping cart provides a printable receipt upon completion of your order, and will also be sent to the email address you provide when ordering. Please keep this for your records and refer to the Order Number it contains when contacting us. If you do not receive it, you most likely gave an incorrect email address and it has bounced. Any orders with bouncing email addresses are held until you contact us, so if you do not receive a receipt within 48 hours, please email us here Contact Us. Please always include your full name, order number, and email address when contacting us, to assist you faster.

Privacy Policy
Obscuria LLC does not disclose buyer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can disable cookies, but then the shopping cart program will not function correctly. We do not share our customer information with any other company nor do we sell our mailing list. Customers will only receive email from websites/entities owned/operated by Obscuria LLC.

Payment

We accept payment via Visa, MasterCard, Discover, American Express, Paypal, Echeck, money orders and cashier checks. (If you wish to use American Express/Discover, use the Paypal option.)

Money orders and cashier's checks should be made payable to Obscuria LLC.   WE DO NOT ACCEPT PERSONAL CHECKS due to the long time it can take for them to clear (up to 30 days!).
Money order and cashier's check payments should be received within 7 days, or your order will be automatically canceled unless other arrangements are made. WE DO NOT RECOMMEND SENDING CASH THRU THE MAIL and assume no responsibility for lost or stolen payments. If sending a payment thru the mail, we recommend sending it with Delivery Confirmation or other traceable method.
Please understand, we will not facilitate your order or provide a tracking number until your cashier's check or money order has been received and cleared, which will add to the delivery time. 

Payment Mailing Address:
Obscuria LLC
3611 Conroy Road #824
Orlando, FL. 32839

Returns, Refunds and Cancellations

Cancellations and Refunds
Orders may be canceled within 24 hours of sending your payment/order, for a full refund if the order has not already shipped. Orders canceled after 24 hours are subject to our return policies below.  You must email us a cancellation request including your order number and full name here Contact Us. You will receive a confirmation email once your cancellation refund has been processed.

Exchanges
Exchanges are accepted, although are subject to additional shipping charges.  Cosmetics, hair dye and hosiery are NOT exchangeable. All items must be in an UNWORN, UNUSED, unmodified condition with tags/packaging and/or other items in place.  

Returns
We are so confident that you will adore your purchase, we offer a 30 day money back guarantee (less shipping charges).

No returns will be accepted without prior notice - be sure to email us if you wish to return or exchange an item. Cosmetics, hair dye and hosiery are NOT returnable. All items must be in an UNWORN, UNUSED, unmodified condition with tags/packaging and/or other items in place. Please allow up to 30 days for your refund to be processed.   DO NOT RETURN ITEMS TO THE MANUFACTURER or no refund or exchange will be given. Return items to: 

Non returnable/exchangeable items:
For health reasons, we do not accept returns/exchanges of hosiery, socks, cosmetics or hair dye, even if unopened.

Loyalty Reward Points

Take $1.00 off your order for every 10,000 points earned. It's that easy!

5,000 points when you register, free!
400 points for every $1.00 you purchase at our site.
100 points for writing an approved product review.
5,000 points for every friend you refer to Obscuria by email, that registers and  makes a purchase, plus get 10 points for every $1.00 they spend on their first purchase.

Q: How do I keep track of my reward points?

A: When you log into your account, you can review the amount of reward points you currently have.

Q: How do I redeem my reward points?

A: When you make any purchase, you will be given the option to apply the reward points towards the purchase. You are in control of when and how you want to use your points. You may use a maximum of 40% of your reward points towards a purchase. Ex. If your item purchase totals $50.00, you may use up to a $20.00 discount worth of reward points.

Q: Are there any restrictions?

Reward points are only applied to the item(s) total, not the shipping amount.