Customer Service
- Contact Us
- Have an unanswered question? Contact us
- Shipping & Delivery
- All orders shipped within the United States cost only $5.95 to ship. Depending upon the item(s) ordered, shipping services can include USPS, FedEx and UPS. Orders with multiple items may ship in separate boxes depending upon stock levels. Currently, all orders within the United States over $85.00 after promotions ship Free. Each item will indicate "Leave Warehouse" , showing how long it takes for an item to be shipped out. Most items ship within 1 - 2 business days, and some are custom made, taking about 14 days to craft and ship out. You will be emailed a tracking number when each item in your order ships.
Yes, we ship to APO/FPO addresses.
- International Shipping
- We ship worldwide, however some countries considered "high risk" we will not ship to. These countries will not be selectable during checkout. International shipping rates are calculated based on the box weight, dimensions and destination country and are not included in free shipping offers.
- Customs, Duties and Taxes
- Orders shipped to customers residing outside of the United States may incur additional
duties and costs at the time of delivery. For more information on customs, duties and taxes please
refer to your country's customs website.
Items shipped within Florida will be charged 6.5% sales tax, required by law.
- Privacy Policy
- Obscuria LLC does not disclose buyer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can disable cookies, but then the shopping cart program will not function correctly. We do not share our customer information with any other company nor do we sell our mailing list. Customers will only receive opt-in email from websites/entities owned/operated by Obscuria LLC. At any time you can request to be removed from our mailing list by clicking the unsubscribe link in your email or contacting us.
- Returns & Replacements
- We are so confident that you will adore your purchase, we offer a 30 day money back guarantee (less shipping charges).
No returns will be accepted without prior notice - be sure to contact us if you wish to return or exchange an item. Cosmetics, hair dye and hosiery are NOT returnable. All items must be in an UNWORN, UNUSED, unmodified condition with tags/packaging and/or other items in place. Please allow up to 10 days after item receipt for your refund to be processed. DO NOT RETURN ITEMS TO THE MANUFACTURER or no refund or exchange will be given.
- Secure Ordering
- Our website is secured with a strong 256-bit encryption, 2048-bit root extended validation security certificate. You will see a green address bar in your Internet browser and a padlock on the bottom right of your browser. For your security and protection please do not email credit card or other personal information! Use our shopping cart only or feel free to call us by phone to order at 1-877-OBSKURE(6275873). We accept orders with Visa and Mastercard.
We also offer PayPal as an additional payment option. As a third option, we accept Money Orders sent via mail.
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